Patient & Visitor Resources
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and of individual hospitals to state and national benchmarks, on ten important measures of patients’ perspectives of care.
The federal government and other organizations use the publicly available patient experience information to develop the scores.
Higher scores mean that:
- Nurses and doctors communicate well with their patients and with each other
- Patients get timely responses to requests for help
- Patients get the information they need when they’re ready to go home
- Patient rooms are consistently clean, restful and quiet environments
Our hospital is accredited by DNV Healthcare, which means we meet high standards for quality care and patient safety. This accreditation is based on DNV’s NIAHO® standards, designed to help hospitals continuously improve how they care for patients. Being DNV accredited shows our commitment to delivering safe, effective, and reliable healthcare, every single day.
Quality is priority one at Medical Center Health System. It’s the foundation of every decision we make as we strive to provide outstanding care to every patient, every time.
Medical Center Health System takes a system-wide approach to quality improvement and patient safety activities. Our systems, processes and health outcomes are continuously measured, assessed, and improved.
At Medical Center Health System, we know quality healthcare involves affordable medical care and accessibility. Our staff provides patients and visitors the best experience possible.
We provide the following resources:
