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Access to Care

Updated December 21, 2023

At Medical Center Hospital (MCH), we value the opportunity to be part of your health care team.

After many months of negotiation, we are pleased to announce that we have reached new multi-year agreements with UnitedHealthcare for both the Medicare Advantage and commercial plans. This means that UnitedHealthcare members can continue to access MCH hospitals, providers and clinics at in-network rates into 2024 and beyond.

We are honored to provide high-quality health care for you and your family. Please keep any scheduled appointments.


Q: What is happening with MCH and UnitedHealthcare?

A: MCH has reached new, multi-year agreements with UnitedHealthcare. This agreement allows patients enrolled in all UnitedHealthcare Medicare Advantage and commercial (employer-sponsored) plans to continue receiving in-network care from all MCH providers, hospitals and clinics in the new year.

Q. Why did it take so long for MCH to come to an agreement with UnitedHealthcare?

A: At MCH, our goal is always to ensure our patients can receive the care they need from the providers they know and trust. While we know UnitedHealthcare shared this goal, it did take several months for the details of our new contract to be finalized.

Q: I delayed scheduling a procedure because of the possibility of an out-of-network period. How can I schedule with MCH as quickly as possible?

A: We will be happy to help you schedule an appointment. Please call (432) 640-4000 or visit our Patient Portal. We will do all we can to ensure your appointment takes place as quickly as possible.

Q: Can I change my Medicare Advantage plan back to UnitedHealthcare?

A: Yes. Although the main Medicare Advantage open enrollment period has expired, there is an option to change your Medicare Advantage selection during the additional January 1 – March 31, 2024 change period. This period is specifically for those individuals already enrolled in a Medicare Advantage plan who would like to switch plans. For more information, click here.

Please see the chart below for a list of all Medicare Advantage plans accepted by MCH: